Tickets are non-refundable. The exception being tickets relating to a talent that has to cancel their appearance, in which case an email will be sent with options. Enhanced refund protection is available for an additional fee.
Admission for the day of the item you are purchasing is a prerequisite for purchasing guest interactions including photo ops, & autographs. If you haven't done so yet, get admission tickets here.
Please note: Times, group #'s, talent, products, and prices are subject to change without notice and prices do not include taxes or fees. Be sure to check the schedule online or on-site to verify times.
For more info on our Group system, check our FAQ here.
Photo Op Limit: You are welcome to have up to 4 individuals per Photo Op ticket (this limit does not apply to the talent or children 3 years and younger) unless otherwise noted on the talent sales page. This limit may change at any time, so please check back regularly. This information will be available on that talent’s sales page and may change at any time!
Change day of photo op or autograph: using the email address you used to purchase your photo op or autograph tickets with, create an account at https://epo.io and, after logging in, you can make changes to existing tickets such as change the day or group as long as sessions/groups are not sold out.
Questions or concerns during the convention, please come see our on-site customer service team.